If this is a first-time installation of RT::Extension::SLA, you will need to run the following in order to initialise various settings in the RT database: rt-setup-database --action insert --datafile \ %%PREFIX%%/%%RTHOME%%/%%INITIALDATA%% This only ever needs to be run once. If you are upgrading from versions prior to 0.6 you will need to apply a database schema update. rt-setup-database --action insert --datafile \ %%PREFIX%%/%%RTHOME%%/%%SCHEMAUPGRADE%%